Solutions · Industry · E-commerce & retail
Online stores and retailers hold customer accounts, payment flows and loyalty value that attackers can cash out. ioSENTRIX tests your storefront, checkout, payment pages, APIs, apps and stores the way an attacker would, and a retest of your fixes is included.
01The short answer
Protecting customer accounts, checkout and payment data across every channel a shopper or an attacker can reach: the storefront, checkout and payment pages, APIs and integrations, mobile apps, stores and staff. For most retailers it also means PCI DSS evidence and the reasonable-security duties in privacy laws.
Attackers want saved payment methods, gift card and loyalty balances, and card data typed into payment pages.
Testers chain weaknesses across channels into a proven path, including logic flaws scanners miss.
Every finding comes with a proof-of-concept exploit and a prioritized recommendation.
E-commerce security protects an online store and its customers: account security, checkout and payment-page integrity, API and integration security, and the infrastructure behind them. Read security testing for e-commerce platforms.
Retail mixes a public storefront, third-party scripts on payment pages, mobile apps and physical stores, and peak seasons leave little room for downtime. Attackers follow the money, so testing follows the checkout.
02See it in action
Scanners report each channel on its own. Attackers chain them. This is how one path from a sign-in page to a discounted order paid with someone else's points is found, proven and closed.
PATCH /api/cart/items/{id}The cart accepts a changed unit price (API3:2023).Fixed: server-side pricingOne team tests your storefront, apps, APIs and checkout together, so a weakness in one channel is followed into the next.
Findings are proven on agreed test accounts and orders and described as what an attacker could take, not as a scanner score.
Each step gets its own fix, and the whole path is replayed in the retest to show it no longer works.
Illustrative example. The store, endpoints, path and statuses are a composite for explanation only and do not describe any client. Testing uses accounts, credentials and orders agreed in the rules of engagement.
03Threat landscape
Common threats to online stores and retailers, where they land, and how ioSENTRIX tests each one.
| Threat | Where it lands | How ioSENTRIX tests it | Service |
|---|---|---|---|
| Account takeover | Login, password reset and saved sessions | Credential stuffing, rate-limit, MFA and session testing on web and mobile | Web app & API pentest |
| Payment page skimming | Scripts loaded on checkout and payment pages | Review of payment-page scripts and HTTP headers, and tests of the paths an e-skimmer could use to add or change a script | PCI DSS testing |
| Checkout logic | Cart, pricing, coupons, gift cards and loyalty | Business logic testing for price, discount and quantity tampering and race conditions | Application security |
| API abuse | Storefront, inventory and partner APIs | Authorization and business-flow testing against the OWASP API Security Top 10 (2023) | API penetration testing |
| Mobile app flaws | iOS and Android shopping and loyalty apps | Secrets in the build, local storage, transport security and back-end calls, aligned with OWASP MASVS | Mobile app pentest |
| POS and kiosks | In-store devices, kiosks and store networks | Device and network testing, including segmentation between store and payment systems | Embedded device pentest |
| Phishing | Store staff, customer service and head office | Phishing simulation and social engineering of help-desk and refund processes | Social engineering |
| Ransomware | Head-office network, warehouses and backups | Internal network testing and assumed-breach scenarios that follow the path ransomware operators take | Red teaming |
Coverage is agreed per engagement in the written scope. ioSENTRIX is not a PCI Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA).
04Regulation
The standards and laws online retailers are asked about most often, and what each one says about testing.
Entities that store, process or transmit cardholder data
Internal and external penetration testing at least once every 12 months and after significant changes (11.4.2, 11.4.3); segmentation tests every 12 months, or every six months for service providers (11.4.5, 11.4.6). PCI SSC ↗
Payment pages; applicability depends on how your checkout is built
An inventory of payment-page scripts, each authorized and integrity-checked (6.4.3), and a mechanism that alerts on unauthorized changes to those scripts and to security-impacting HTTP headers (11.6.1). A pentest does not replace these controls; it tests how they could be bypassed. PCI SSC ↗
Controllers and processors within the GDPR's territorial scope (Article 3)
Appropriate technical and organisational measures including, as appropriate, a process for regularly testing, assessing and evaluating their effectiveness. EUR-Lex ↗
Businesses subject to the CCPA
Consumers may sue when certain nonencrypted personal information is breached because a business failed to maintain reasonable security procedures and practices. Independent testing is one way to show what you had in place. Code text ↗
Orientation, not legal advice. Which rules apply depends on where you sell, how your checkout is built and the data you handle. ioSENTRIX is not a PCI Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA): we perform the penetration testing required by Requirement 11.4 and write reports your QSA can review. Quarterly external scans under 11.3.2 must come from an ASV.
05Channels
Channel by channel, with the standard each one is tested against.
Web application testing for access control, session handling and business logic in search, accounts and promotions.
Cart, pricing and payment flows, plus a review of the scripts and headers on payment pages.
iOS and Android shopping and loyalty apps and the APIs behind them.
Storefront, inventory, fulfilment and partner APIs, tested as every caller type.
Point-of-sale devices, kiosks and store networks, including segmentation from payment systems.
Phishing simulation, help-desk and refund social engineering, and red team exercises, typically 4–6 weeks.
06Independently verified
“The team at ioSENTRIX is professional and highly skilled at their craft.”
“We were impressed with ioSENTRIX's ability to independently validate the security of our customer-facing product.”
07How we help
Described by sector. Clients are never named.
08Insights
09FAQ
Short answers to what retail security and e-commerce leaders ask us most.
Ask us something elseCommon threats include account takeover through credential stuffing, skimming scripts on payment pages, checkout and loyalty logic abuse, API abuse, insecure mobile apps, attacks on point-of-sale devices and store networks, phishing of staff, and ransomware. Each targets customer accounts, payment data or stored value, and each needs a different test.
E-skimming is malicious script on a checkout or payment page that copies card data as shoppers type it. We review which scripts load on your payment pages and test the paths an attacker could use to add or change one, such as a compromised third-party script, an exposed admin panel or stored cross-site scripting. Detecting script changes in production is a separate PCI DSS control (Requirement 11.6.1).
Where Requirement 11.4 applies to you, yes. PCI DSS v4.0.1 Requirement 11.4 requires internal and external penetration testing at least once every 12 months and after significant changes, and segmentation testing if you use segmentation to reduce scope. Which requirements apply depends on how your payment pages are built and which self-assessment questionnaire or report you complete. See PCI DSS penetration testing.
No. ioSENTRIX is not a PCI Approved Scanning Vendor (ASV) or Qualified Security Assessor (QSA). We perform the penetration testing required by PCI DSS v4.0.1 Requirement 11.4 and write reports your QSA can review. Quarterly external scans under Requirement 11.3.2 must come from an ASV. See PCI DSS penetration testing.
Both cover payment pages. Requirement 6.4.3 calls for an inventory of payment-page scripts with a written justification for each, and methods to confirm each script is authorized and intact. Requirement 11.6.1 calls for a mechanism that alerts on unauthorized changes to those scripts and to security-impacting HTTP headers. Whether they apply to you depends on how your checkout is built, including whether you embed a third party's payment form, so confirm with your QSA or acquirer.
We place test orders as different customer types and change prices, quantities, coupons, gift card and loyalty values and the order of steps in transit, to find what the server accepts that it should not. Findings are proven on agreed test orders and mapped to the OWASP API Security Top 10 (2023).
A web application penetration test typically takes 1–2 weeks and a red team exercise typically 4–6 weeks, depending on scope. You receive a written scope and timeline before testing starts, so you can plan around peak trading.
Ready when you are
Tell us which channels you run and how your payment pages are built. We will help you scope the right test.
Takes about a minute.
